Refund policy

How do I return my item/s for a refund?
- You can submit a full refund request 14 days after the delivery day of your item. From this request approval, you have 14 days to get this item back to us.
- Your item must be unworn and in an original condition.
- We reserve the right to refuse a refund if an item is worn, damaged or used in any way.
- If you received free shipping due to reaching an order value, if you then return item/s that brings this below the threshold, the cost for shipping will be deducted from your refund fee.

To do so, please visit our return portal and enter the details of your order.
For more details, please visit our T&Cs page

Can I exchange my item?
- You can return your item for an exchange or store credit within 30 days of delivery date.
To do so, please visit our return portal and enter the details of your order.
- Your item must be unworn and in an original condition.
- We reserve the right to refuse a refund if an item is worn, damaged or used in any way.

Do you offer free returns?
We do not offer free returns: we recommend insuring your parcel to the full value of the contents, with tracking and signature for postage. Please keep hold of any proof of postage and tracking you have until you have been refunded as we cannot process the return without receiving the item.

What if I received a faulty or incorrect item?
We are very sorry if you’ve received a faulty or incorrect item. If this is the case, please contact us at support@Change MEand we will solve this as quickly as possible.